Privacy Policy

1. Data Controller

SERMAN ILLES S.L., with NIF B57781452 and its registered office at Carrer de Joan Crespí, 13C, 07014 Palma de Mallorca.

2. Purpose of Processing: What do we use your data for?

We process the information you provide for the following purposes:

• Enquiry Management: Responding to enquiries received via the website form or WhatsApp.
• Sale and Purchase Management: Formalising sales instructions and deposit contracts (contratos de arras), and executing public deeds of sale.
• Online Reservation and Fraud Prevention: Managing the €1,000 pre-authorisation and complying with Spanish Law 10/2010 on the Prevention of Money Laundering (which requires us to request your DNI/NIE/passport).
• Recruitment: Managing applications received through external forms (Tally).
• Marketing (only with your consent): Sending you our newsletter or details of properties similar to those you are looking for.

3. Legal Basis

• Performance of a Contract: For managing the €1,000 reservation and our intermediary services.
• Legal Obligation: Compliance with tax regulations and anti-money laundering legislation.
• Consent: For the use of cookies and the sending of commercial communications.

4. Recipients: Who do we share your data with?

Your data may be disclosed to:

• Authorities: The Spanish Tax Agency, SEPBLAC (anti-money laundering authority) and law enforcement agencies, where required.
• Partners required for the transaction:
  • Notaries and Land Registries.
  • Notarial Court of Arbitration.
  • Financial institutions and mortgage brokers (only if you request help with financing).
  • Other partner estate agencies (in shared transactions).
  • Architects and technical specialists (Hausum) for audits and reports.

5. International Transfers

To provide our services, we use technology providers that may process data outside the EEA, but which have appropriate safeguards in place:

• Stripe: For the payment gateway.
• Tally: For contact and job application forms.
• Google & Meta: For analytics and advertising.

6. Your Rights

You may exercise your rights of access, rectification, erasure, objection and data portability by sending an email to privacy@serman.properties.